Our mission is to capture knowledge of field service experts when it’s generated and make it available for when it’s needed.

Lack of local expertise required by machine operators in case of technical problems leads to call an expert via landline. But the lack of visual information hinders the expert to give proper guidance. So the operator starts transferring videos and images via consumer apps (e.g. whatsapp). But the exchanged information is lost after the conversation is finished and not accessible for anyone who faces the same problem at a later point.

VISCOPIC’s powerful real-time collaboration tool combines the best features of all known isolated communication tools such as a chat, media exchange, reliable audio/video streams and adds several collaboration tools dedicated to the field service. Furthermore it combines real-time communication with a semantic based knowledge storage that is fed with preprocessed troubleshooting media and accessible from any device available.

Our mission is to capture knowledge of field service experts when it’s generated and make it available for when it’s needed.

Lack of local expertise required by machine operators in case of technical problems leads to call an expert via landline. But the lack of visual information hinders the expert to give proper guidance. So the operator starts transferring videos and images via consumer apps (e.g. whatsapp). But the exchanged information is lost after the conversation is finished and not accessible for anyone who faces the same problem at a later point.

VISCOPIC’s powerful real-time collaboration tool combines the best features of all known isolated communication tools such as a chat, media exchange, reliable audio/video streams and adds several collaboration tools dedicated to the field service. Furthermore it combines real-time communication with a semantic based knowledge storage that is fed with preprocessed troubleshooting media and accessible from any device available.